Call Centres, Automated number things, Loans and Students digs

So i'm 3/4 weeks away from moving into student accomodation and starting my new life in Leeds, yet i still haven't sorted out my student loan, or my accomodation! I know i shouldn't leave things till the last minute, i tell myself when i first get them that i will do them tomorrow because 1 night of playing footy manager or pro evo won't make a difference, however i tell myself that night after night until the deadline reaches and i post it off...

It means with 3/4 weeks (not quite sure!) until i start, i don't know how poor i will be and where i will be living, oh well! So i try phoning the nice people at www.studentfinancedirect.co.uk up, in order to see why they still haven't done my student loan in the 4 weeks they've had it. After 6 minutes of pressing random numbers in accordance with my problem (I'll come back to this later) i get a Scottish woman (probably not as fit as the fit call centre woman in the picture), who asks me for my ID number - the fact that (and this is where i come back to it!) i've just keyed this into my phone and the stupid automated robot on the other end doesn't matter, i may as well not have done it because they ask for it again! Just as stupid as that of Leeds United, who have an automated robot type when trying to call the ticket office, press 1 for home matches, 2 for away matches, then specific numbers for which match etc etc. However, when they finally answer they ask me what my problem is! Well i've just pressed my fucking problem in numbers on your machine, do you not have that? Tip : Press any numbers until they answer the phone, 1 and 3 are my personal favourites.

So, back to the call centre. It turns out she is Scottish, Glasgow would be my guess. Couldn't understand a word i was saying. She asks me for the 4th and 6th letter to the answer to my security question (why not just ask for the whole fucking word so i can say it rather than having to take 30 seconds figuring it out?!) so i hesitiantly say "G and T", she then tells me it's wrong. I tell her it isn't, the word is *insert word here* and she says it can't be, because T isn't the 4th letter! Well no you daft cow, I said "G and T" not the other way round, hence G is the fourth letter and T is the 6th you silly moo!

Bring back call centres in England, not Scotland, Wales or Pakistan!